Your legal questions answered
You'll provide your name, email, phone number and date of birth during registration. We may ask for identity verification — a photo ID or driver's license — if local law requires it or if we flag your account for security review. Verification usually takes under an hour.
Your account data is stored in secure servers. Only our operations team, support staff and fraud analysts can access it — and only to verify your identity, process payouts or handle your requests. We never share it with third parties except where local law requires it.
Yes. Email our support team and ask for a data export. We'll send you a complete record of your account info, transaction history, login logs and any support tickets within 5 business days. Include your account email to speed up the process.
We keep your account data for the period required by local regulation — typically 5 to 7 years for transaction records. This protects both you and us in case of disputes. After that period, we delete it unless local law requires longer retention.
Access depends on local law. We operate where legal to do so, and eligibility is determined by your country and region. If you're unsure whether gasslot is available to you, contact our support team with your location details and we'll confirm.
Change your password immediately and contact our support team via live chat or email. We'll review your login history, check for unauthorized transactions, and lock your account if needed while we investigate. Never share your password or session details with anyone.
You can close your account anytime through your settings or by contacting support. We'll mark it as closed and stop accepting new logins. Transaction records and any data required by local law will be kept for the retention period; the rest is deleted within 30 days of closure.
